personal reflection

Personal reflection

  I am going to talk about the best class I had ever in this semester which is ( Academic Reading & Writing ) with Mr. Gregory Vrhovnik .

  In this class I learned many things like new vocabulary, how to write as professionals writers, how to make references and citations also how to plan and organize before writing. Also teacher helped us a lot and he let us love this subject because of his exciting method in teaching also he use a modern styles in teaching and he use technology which made everything easy, I believe in the past my writing was not good enough as now really this class gave me a lot of benefits and made my writing on high level. I liked the teacher plan in studying, first we started the reading and it was amazing because of the exciting titles, then we did the writing practice, we practiced a lot it was hard to us but really it pushed us a lot, after that  we did the summaries, reports, essays and project . In this class teacher had gave us a projects, my project was about Nuclear energy in the UAE, really I liked my project title a lot first because it is about my country second because its related to science which is the most interesting thing, at the beginning teacher told us to do some search online and find the main ideas, after that he gave us some name of books that’s may help us in doing the project, finally he learn us about a website called “bibme” that’s we can do our references and copy it to the resources page.

  Over all I would like to thank my teacher a lot because really he worked hard to push us to the best, really I will never forget him and his amazing method, really he was the father and the brother to everybody in this class, also I will complete what the teacher started with us at the same way until I graduate.

essay 2 / the Ritz Carlton

Contents

Introduction. 2

Mission, Goals and Corporate Strategy. 2

Notable Management Issues. 2

Significant Events. 3

Discussion Questions. 3

Conclusion and Recommendation. 4

Introduction

            Ritz-Carlton Hotels is part of the services industry, and provides various services in the hotel sector. The company provides hotel services to a number of customers in the services industry.

Mission, Goals and Corporate Strategy

            Ritz-Carlton Hotels has a very specific corporate strategy. Its mission is to provide its customers with exemplary services, no matter what aspect of the hotel business is taken under consideration. The corporate culture in the company makes sure that its employees are treated very well, and referred to as ‘Ladies and Gentlemen’. They are treated in this manner to give them the chance to treat their customers in a similar manner. The company’s goals are to provide each and every customer with a certain standard of service, service which is better and more efficient than any of the other hotels in the business. The employees are constantly schooled in the various ways in which the company’s service levels can be upheld. Ritz-Carlton Hotels does this by providing 15 minute training classes every day to the employees in order to make sure that they know exactly what to say to the customers in order to make sure that exemplary customer service is provided.

Notable Management Issues

            The company has had a number of management issues over the years. One of the most prominent of these is the fact that its employees sound like they are emotionless and cold towards their customers. This is because the employees are given very specific instructions on how to behave towards the customers, with outlines about each and every aspect of customer service. This training did give the employees an idea of how to talk to the customers, but training cannot include the warmth that comes when an employee makes a genuine effort.

Significant Events

            When management started to realize that its customers were being treated by employees who were not warm enough, it introduced a new strategy in its operations. The management no longer told the employees how to perform the task, though the goals of the company stayed the same. However, the employees were told to find out how to make sure that they spoke with warmth and integrity to the customers instead of reciting lines which the management told them to say.

Discussion Questions

1.      The company culture indicates that the employees of the company be treated like the guests of the company, with excellent service. This service is translated positively to exemplary customer services. In a hotel, it is important that the employees be treated in the best way possible. This will help the company employees provide honest smiles and truly good service for the customers, bad treatment of the employees cannot be translated to good service for the customers.

2.      Ritz-Carlton Hotels cannot hope that all the employees of the company will be able to make the customer happy simply by being charming and hospitable. However, in order to help the new culture, the company’s management will provide certain guidelines for its employees to help them in their job. These guidelines shall only be guidelines, not instructions for the employees, so that employees can discover their own way of providing the customers with exemplary services.

3.      A person who is genuinely nice and has an open smile is likely to be very successful in this kind of culture. He or she will find it easier to deal with customers, as they will simply need to be themselves to interact with the customers and improve the image of the company for the customers. New employees simply need to learn how to be the best possible individual and be charming towards their customers. This will provide positive feedback, and contribute to their success in the organization.

4.      Ritz-Carlton Hotels is a company that has improved and modified its organizational culture in order to suit the tastes of the customers. Customers have been treated to robotic employees following the instructions of the management too many times in too many hotels. However, Ritz-Carlton Hotels will provide them with a unique experience. It allows the employees to interact with the customers in a much more open and whole hearted manner. This will give the customers a chance to individually interact with the hotel management and employees and be welcomed with warm smiles instead of put on smiles when they enter the hotel. Other companies would do well to learn the importance of the organizational culture from Ritz-Carlton Hotels, as it is the organizational culture that gives the company the ability to provide its customers with high levels of services.

Conclusion and Recommendation

            Ritz-Carlton Hotels is a company that has an extensive corporate culture. It treats its employees with respect, and this is a company that I would love to work for. Having a good work environment is one of the most important factors that contribute to working for a company.

essay 1/ nuclear energy in the UAE

Nuclear Energy In The United Arab Emirates

Over the past two decades, the energy sector has witnessed a series of developments and initiatives to save energy and find alternatives to oil. These trends have led many experts and organizations around the world to conduct research and a number of studies and hold forums to arrive at recommendations to meet the requirements of society in the long term and contribute to developmental processes.

In 1895 Wilhelm Rontgen discovered lonising radiation by passing an electric current through an evacuated glass tube and produce continuously X-rays. After that in 1896 the scientist Henri Becquerel found the pitchblende ( which is in org occupies radium and uranium  ) (nuclear energy//Wikipedia) , this component caused a photographic plate which proved That this was due to beta radiation and alpha particles being emitted. Then in 1896 Pierre and Marie Curie gave the name [radioactivity] to this phenomenon.

Studies conducted in the UAE on the demand and supply of electricity in the future have concluded that the generation of electricity using nuclear energy represents a competitive option, commercially viable and promising from the environmental point of view. Using nuclear energy would contribute greatly to the economy of the state and its future security, motivated by the need to develop additional sources of electricity generation in order to meet expected demands in the future, and to ensure the rapid development and sustainability GCC economies in general and the UAE in particular.

Form Objectives: Disseminating knowledge on the uses of alternative energy sources for all segments of society. Supporting decision makers in the provision of energy and confronting the challenges and obstacles concerning the current state of existing energy sources and future energy needs in the UAE. Highlighting the most important energy options available to the UAE as alternatives to oil. Demonstrating how to benefit from the experiences of developed countries with regard to energy alternatives and the future needs for energy in the UAE.

Nuclear energy policy in the United Arab Emirates . Issued the UAE in April 2008 its policy on the evaluation and possible development of a peaceful program of nuclear energy.

This policy has been built on strict criteria with regard to transparency, safety and security, making the UAE a model for the development of nuclear energy in all parts of the world.

Policy emphasizes on six key principles are:

Complete operational transparency. The highest standards of nuclear non-proliferation. Apply the highest standards of safety and security. Work closely with the International Atomic Energy Agency (IAEA). Partnerships with responsible nations and institutions with appropriate expertise. Long-term sustainability.

Work began the law of the United Arab Emirates on the peaceful uses of nuclear energy in October 2009. This has enabled the law of a system of licensing and control of nuclear materials. The text of the constitution of the Organization of the nuclear power industry in the UAE is the Federal Authority for Nuclear Regulation.

Federal Authority for Nuclear Regulation: is an independent federal agency responsible for regulating and licensing of all activities related to nuclear energy in the UAE, including the operations of the Emirates Foundation of nuclear energy, while ensuring public safety as its primary

goal. The role of this body in applying the highest standards, and encourage self-correction and best practices across the United Arab Emirates.

Foundation works for the UAE nuclear energy in accordance with guidelines and standards set by the International Atomic Energy Agency (IAEA).

Support the future growth of the UAE through the provision of nuclear energy safe, effective and environmentally friendly Increasing energy demand in the UAE at an annual rate of 9 percent, equivalent to three times the global average. The provision of a reliable source of electric power is extremely important for future growth in the state.

Take the Emirates Nuclear Energy undertook this challenge, and working to achieve the goal is to provide electricity to the network of United Arab Emirates in 2017. It is expected that nuclear energy is the source of about a quarter of the state's needs of electricity by the year 2020.

Safety comes we attach the highest priority at the forefront of this commitment, where nothing is more important than the safety of our employees and our communities and our local environment.

To conclude the nuclear energy project will definitely affect positively the UAE economics and future.

References

(radionuclides), 1. F., 1911, w. t., tracers, G. d., & instruments., b. m. (n.d.). History of Nuclear Energy. World Nuclear Association | Nuclear Power - a Sustainable Energy Resource. Retrieved October 31, 2011, from http://world-nuclear.org/info/inf54.html

Development and Nuclear Energy. (n.d.). International Atomic Energy Agency (IAEA): Why Water Matters. Retrieved October 31, 2011, from http://www.iaea.org/newscenter/news/2010/development.html

Nuclear Power United Arab Emirates | UAE Nuclear Energy | Abu Dhabi | Dubai. (n.d.). World Nuclear Association | Nuclear Power - a Sustainable Energy Resource. Retrieved October 31, 2011, from http://www.world-nuclear.org/info/UAE_nuclear_power_inf123.html

UAE plans to deliver nuclear power by 2015 - 2017 - ArabianBusiness.com. (n.d.). Middle East Business News, Gulf Financial & Industry Events & Information - ArabianBusiness.com. Retrieved October 31, 2011, from http://www.arabianbusiness.com/uae-plans-deliver-nuclear-power-by-2015-2017-18167.html

Nuclear jobs in Abu Dhabi | careerjet.ae. (n.d.). Careerjet.ae - Jobs & Careers in the UAE. Retrieved October 25, 2011, from http://www.careerjet.ae/nuclear-jobs/abu-dhabi-123158.html

(UK poised to play key role in UAE nuclear energy. (2008, Nov 25). Arabianbusiness.Com, pp. n/a. Retrieved from http://search.proquest.com/docview/469045651?accountid=1215 )

APA formatting by BibMe.org.